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Article – Troubleshooting Zoom Issues

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Pressing Delete in the Zoom client removes the recording from the recorded meetings list in Zoom, but not from the device itself. If you aren’t low on disk space and your meeting still won’t convert, contact your campus Support Center. Search Articles. Troubleshooting Zoom Issues Tags webinar web-conferencing zoom-help.

On this page: I can’t join my meeting I’ve joined my meeting, but no one else is here I can’t hear or talk to people People can’t see me My video is poor quality I can’t access my recordings, I accidentally deleted a recording, or I can’t record My recording won’t convert My problem isn’t listed here I can’t join my meeting If you’re unable to join a meeting, check these items: If you’re on a desktop or mobile device, be sure you’ve installed the Zoom client and that it’s up to date; see What version of Zoom am I running?

If you’ve received any of these messages: Note: Certain types of videoconferencing equipment will not allow you to type alphabetical characters into the Zoom password field. You are on hold: The host has enabled a waiting room; you’ll remain on hold until the host admits you into the meeting room. Room connector is not enabled for this meeting: If you are using videoconferencing equipment to join a meeting hosted by a free Zoom account or an account that doesn’t have the room connector enabled, you will receive this error.

Connect to the meeting using a desktop or mobile device instead. Please wait for the host to start this meeting: The setting ” enable join before host ” is not set, and the host has not yet joined the meeting. Hosts automatically receive email asking them to join. You will be prompted to join the meeting a short time after the host joins. Please enter the meeting password: The meeting requires a password; enter the password provided by the meeting host. If you do not know the password, contact the meeting host for assistance.

This meeting does not allow phone dial-in: The host may only have allowed VoIP audio. In this case, if you dial into the general Zoom teleconferencing number and enter the meeting ID, you will hear the message above and the call will disconnect. You will need to join the meeting with a computer or a smartphone app. Not meeting host. Back to top I’ve joined my meeting, but no one else is here If you’ve joined a meeting but don’t see other participants: Confirm with the meeting host that the meeting has begun.

If it has, ask for the meeting ID at the top of the host’s Zoom window e. If they don’t match, you’ve joined a different meeting. Ask the host for the meeting ID, and join that meeting. If you’re the host, ensure that you haven’t enabled a waiting room. If you have, you need to manually admit each participant before they can join your meeting.

Back to top I can’t hear or talk to people If you’re unable to hear or talk to people in a meeting: Check the attendee controls at the bottom of your meeting window. If you see the Join Audio icon on the far left, click it. To check whether the issue is related to the Zoom program, see: How do I join or test my computer audio? Are you able to share a git repo with your code so that we can reproduce the issue? Of course, removing any PII.

I tried creating the issue inside zoom websdk but could not see where to create a issue so I had to put it inside my own account this is the location. Thanks for providing that. I was looking to see if there was a version I could run to reproduce the issue directly but I think I spotted the issue.

It looks like you display the SDK in an iFrame, is that correct? It is 1. Laptop] OS: [e. Windows 7] Browser: [e. Firefox] Browser Version [e. The first thing I will suggest is using the latest version, 1. If that does not solve the issue, please see if are any errors in the browser console. Thanks, Tommy. Please is there anyone wto attend to my request. I ned to get this done asap. Hey joesmittykingolam , Sorry for the delay. Thanks, Max. I am still encountering some errors coming from the browser, change websdk lang fail zoom-meeting Hey joesmittykingolam , We cannot reproduce these issues that you are experiencing.

Thanks Tommy. This is my html implementation window. Hey joesmittykingolam , Are you able to share a git repo with your code so that we can reproduce the issue?

Hey joesmittykingolam , Thanks for providing that.

 
 

 

How to Keep Uninvited Guests Out of Your Zoom Meeting – Zoom Blog – Simplified video conferencing and messaging across any device

 

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